Question 1

What time is check-in and check-out?

Accepted Answer

・Check-in time: 15:00-18:00*If you check-in during this time, our staff will be waiting for you at the hotel. In addition, if you wish to check-in after hours, please contact us as we will do our best to accommodate you.  ・Check-out time: until 11:00 a.m.*Checkout is automatic checkout. Since there is no reception by staff, please leave the key on the table before leaving.

Question 2

Please tell me about the payment method.

Accepted Answer

In addition to local cash payment, you can use credit card or barcode payment. Credit card: VISA/MasterCard/AMERICANEXPRESSBarcode: paypay/mel pay/d paymentWe do not provide receipts, so we will provide receipts if necessary.

Question 3

Is it possible to store luggage before check-in?

Accepted Answer

Luggage storage before check-in is possible if you contact us by the day before. We can keep your luggage from 11:15.

Question 4

Can I ship luggage?

Accepted Answer

There is no staff on-site, so we ask that you send your luggage yourself.You can use a nearby delivery store.・FamilyMart Higashiyama Kiyomizuzaka Store (210m)・Kyoto Kiyomizu Post Office (240m)・Yamato Transport Kyoto Gion Office (750m)If you want to send it to your next accommodation or the airport you are departing from, you need to send it at least two days before the scheduled pick-up date.

Question 5

Is there a parking lot?

Accepted Answer

Our inn does not have a dedicated parking lot, but there is a paid parking lot within walking distance.Please search for the route in advance to check the exact location and fees.駐車場１：Superjpm 五条坂 140m　コインパーキング駐車場２：三井のリパーク 東山五条北 110m　コインパーキング駐車場3：akippa RAK KIYOMIZU駐車場 250m　予約専用

Question 6

Can I use a bicycle?

Accepted Answer

There are several bicycle sharing ports nearby, so please use them.You will need to install a dedicated app to use them.The surrounding area has bicycle traffic restrictions. In addition, there are many narrow roads, so cycling while sightseeing can be dangerous.If you plan to ride a bicycle, please check the bicycle rules of Kyoto City in advance.Kyoto Bicycle Tourism Guide→ https://ja.kyoto.travel/bicycle/rule/If you plan to ride a bicycle, we recommend the following areas.・Along the Kamo River・Okazaki Park area・Arashiyama Cycling Road (please use the rental bicycles in Arashiyama)

Question 7

Do you have baby cots?

Accepted Answer

We have baby beds and baby chairs available (one of each).If you would like to use them, please let us know by the day before and we will prepare them for you.If you have paid the child rate on the reservation site, it will be included in the price.If you have not paid the child rate, we will ask you to pay the additional fee at check-in.

Question 8

Are there supermarkets and convenience stores nearby?

Accepted Answer

There are supermarkets and convenience stores within walking distance. ・Super Fresco, Happy Rokuhara 5 minute walk・Convenience stores: Family Mart, 7-Eleven, Lawson: 5 minutes on foot

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